Privacy Policy

Last updated: 13 August 2026

CEM Plumbing & Heating ("CEM", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit cemplumbing.ie, contact us, request a quotation, book a service or otherwise interact with us.

1. Who We Are

CEM Plumbing & Heating provides domestic plumbing, heating, boiler and heat pump services in Dublin, Ireland.

Business: CEM Plumbing & Heating
Website: cemplumbing.ie
Email: hello@cemplumbing.ie
Telephone: 085 152 2229
Address: Dublin

For the purposes of applicable data protection law, CEM Plumbing & Heating is the data controller in respect of personal data that we collect and process about our customers and website visitors.

2. Information We Collect

We may collect personal information including:

  • Your name
  • Email address
  • Telephone number
  • Home or service address
  • Details about the plumbing, heating or other service you require
  • Preferred appointment or callback dates and times
  • Information, photographs or other details you voluntarily provide when requesting a quotation
  • Records of correspondence between you and CEM Plumbing & Heating
  • Quotation, invoice, payment and transaction information
  • Technical information relating to your use of our website, such as IP address, browser type, device information and cookie information
  • Marketing preferences and records of consent where applicable

3. How We Collect Your Information

We may collect your information when you:

  • Complete a contact, quotation or callback form on our website
  • Telephone, email or message us
  • Request a quotation
  • Book a plumbing, heating or boiler service
  • Become a customer
  • Subscribe or consent to receive marketing communications
  • Interact with our advertisements on platforms such as Facebook or Instagram
  • Visit or interact with our website

4. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries and callback requests
  • Prepare and provide quotations
  • Arrange appointments and carry out requested services
  • Communicate with you regarding work being carried out
  • Provide customer support and aftercare
  • Issue invoices and maintain financial records
  • Manage our customer relationships
  • Improve our website, services and customer experience
  • Measure the effectiveness of our advertising
  • Prevent fraud, misuse and security incidents
  • Comply with our legal, tax, accounting and regulatory obligations
  • Send marketing communications where we have a lawful basis to do so

5. Our Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

  • Contract: where processing is necessary to provide a quotation, arrange a service or perform a contract with you.
  • Legitimate interests: where processing is reasonably necessary for the operation and improvement of our business, customer service, security or administration, provided that your rights do not override those interests.
  • Consent: where you have given us permission, including certain marketing communications, analytics or advertising cookies.
  • Legal obligation: where we are required to process or retain information to comply with applicable law, tax, accounting or regulatory requirements.

6. Marketing Communications

We may occasionally send you information about our plumbing, heating, boiler, heat pump or related services where you have consented to receive such communications or where another lawful basis permits us to do so.

We use Brevo to assist us with email marketing and related communications. Personal information such as your name, email address and marketing preferences may therefore be processed through Brevo for these purposes.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at hello@cemplumbing.ie.

Opting out of marketing communications will not prevent us from contacting you regarding an existing quotation, booking, service, invoice or other customer-related matter.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies. Cookies are small files that are stored on your device when you visit a website.

Cookies may be used for purposes including:

  • Ensuring that the website functions correctly
  • Maintaining website security
  • Remembering user preferences
  • Understanding how visitors use our website
  • Measuring advertising performance
  • Providing relevant advertising where consent has been provided

Cookies that are not strictly necessary for the operation of the website will only be used where required consent has been obtained.

Meta Advertising

We may use advertising and measurement tools supplied by Meta Platforms, including technologies associated with Facebook and Instagram, to understand the effectiveness of our advertising and how visitors interact with our website.

Where required, these technologies are activated only after you have provided the appropriate cookie or tracking consent. Information collected through these technologies may be processed by Meta in accordance with its own privacy policies.

You can learn more about how Meta processes personal information at: Meta Privacy Policy .

8. Website Hosting and Service Providers

We use trusted third-party companies to help operate our business and website. These providers may process personal information on our behalf where necessary.

These may include providers of:

  • Website hosting and technical services
  • Email and communications services
  • Email marketing, including Brevo
  • Website security and backup services
  • Analytics and advertising services
  • Facebook and Instagram advertising services provided by Meta
  • Accounting and bookkeeping services
  • Payment processing services
  • Professional advisers where required

We only disclose personal information where reasonably necessary and expect service providers processing information on our behalf to protect it appropriately.

9. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers, contractors or professional advisers where necessary to provide our services or operate our business.

We may also disclose information where required by law, regulation, court order or a competent public authority.

10. International Transfers

Some of the technology and service providers we use may process personal information outside Ireland or the European Economic Area (EEA).

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised under applicable data protection law are in place.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services and satisfy legal, accounting, tax and regulatory requirements.

Retention periods may vary depending on the type of information. For example:

  • Enquiries that do not result in work may be retained for a reasonable period for customer service and administrative purposes.
  • Customer, quotation, invoice and transaction records may be retained for the period required under applicable accounting and tax laws.
  • Marketing information may be retained until you unsubscribe or withdraw your consent, subject to retaining limited suppression information where necessary to ensure that your preference continues to be respected.

12. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

13. Your Data Protection Rights

Subject to applicable data protection law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing, including direct marketing
  • Withdraw consent at any time where processing is based on consent
  • Request portability of certain personal information
  • Lodge a complaint with the Data Protection Commission

To exercise any of these rights, contact us at hello@cemplumbing.ie.

We may need to verify your identity before responding to a data protection request.

14. Complaints

If you have concerns about how we process your personal information, please contact us first and we will endeavour to resolve the matter.

You also have the right to make a complaint to the Irish Data Protection Commission.

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Website: www.dataprotection.ie

15. Children's Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children through this website for the purpose of providing our plumbing or heating services.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

The latest version will be published on this page with the date of the most recent update shown at the top.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

CEM Plumbing & Heating
Email: hello@cemplumbing.ie
Telephone: 085 152 2229
Address: Dublin.